Description: What to Say to a Porcupine : 20 Humorous Tales That Get to the Heart of Great Customer Service, Paperback by Gallagher, Richard S., ISBN 0814416799, ISBN-13 9780814416792, Brand New, Free shipping in the US What do a demanding colony of porcupines, an upscale restaurant run by hyenas, and a famous medieval knight have in common? They are all part of one of the most engaging books on customer service in existence. What to Say to a Porcupine uses the format of Aesop’s fables to illustrate fundamental principles of customer service in a quick and lighthearted way. You’ll explore how: great service is all about going the extra mile, as learned by a group of rabbits running an express mail delivery service in “By a Hare”; there’s a better way to great your customers, as one grizzly honey-shop owner discovers in “Bear with Me”; and how to handle difficult conversations with customers in a positive, constructive manner, as demonstrated in this book’s titular story “What to Say to a Porcupine.” Each story is followed by a short discussion, illuminating topics ranging from the best tips for building customer relationships to how to motivate a service team. Fun, quick, and constructive, What to Say to a Porcupine provides all customer service professionals with easy-to-remember lessons for delivering superior customer service.
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Book Title: What to Say to a Porcupine : 20 Humorous Tales That Get to the Heart of Great Customer Service
Number of Pages: 128 Pages
Language: English
Publisher: Amacom
Topic: Business Communication / General, Customer Relations, Communication & Social Skills, Industrial Management, Management
Publication Year: 2008
Item Height: 0.2 in
Genre: Self-Help, Business & Economics
Item Weight: 4.8 Oz
Item Length: 8 in
Author: Richard S. Gallagher
Item Width: 5 in
Format: Trade Paperback
