LEAN and AGILE SERVICES: Inspiring Service Industry Change Through Story: The Le

Description: LEAN and AGILE SERVICES by Chukwuma Destiny Ogbonnaya Estimated delivery 3-12 business days Format Paperback Condition Brand New Description Lean and Agile Services - Inspiring Service Industry Change Through Story: The Lean Thinking Way was written in a unique way to make the content accessible to a wide range of readers such as managers, academics, book lovers, students, policymakers, leaders, lean practitioners and entrepreneurs. The book uses thematic approach to knit stories of actual events in diverse service sectors with lean thinking principles. Reflective practice was used to draw readers into the domain of applications. The book covers contemporary issues in creating and managing service organisations in this 21st century. People in manufacturing will appreciate how the lean and agile principles in manufacturing have been transferred, adapted and interpreted for service systems. The themes covered in the book include: Theme 1: Voice of the customerTheme 2: Communication.Theme 3: Engaging the five senses of customers.Theme 4: Being and appearing organised.Theme 5: Poka Yoke (mistake proofing)Theme 6: Flow managementTheme 7: Innovation and Technology.Theme 8: Standardisation and optimisation.Theme 9: Continuous improvementTheme 10: Collaborating with partners to eliminate wastes.Theme 11: Professionalism.Theme 12: Service environmentTheme 13: Lean and Agile Service.Theme 14: Entertainments and amusements.Theme 15: Risk management and legal protections.Theme 16: Customer Chains within a Service System..Theme 17: Queuing theory and Triage modelTheme 19: Servitisation and productisation.Theme 20: Ergonomic design for services.Theme 21: Single Minute Exchange of Die in Service Delivery.Theme 22: Design thinking in service delivery.Theme 23: Digital transformation and automated workflows.Theme 24: Final Words. ABOUT THE AUTHORDr Chukwuma Destiny Ogbonnaya teaches lean operations, agile manufacturing and supply chain management at undergraduate and postgraduate levels at Loughborough University. He holds PhD in Mechanical Engineering from The University of Manchester, United Kingdom; MSc in Manufacturing Systems Engineering from Warwick Manufacturing Group, University of Warwick, United Kingdom. He obtained his Bachelors in Engineering from Federal University of Technology, Owerri. He has Postgraduate Diploma in Education and a certificate in management. He is a certified management consultant and he had over five years in the banking sector and have been working in the university system afterwards. He is a member of professional bodies including MIET, MNSE, FHEA, FIMC.He is married to Mary Chukwuma and they both had four children - Sophia, Michael, Emmanuel and David. Chukwuma volunteers to teach teenagers maths and sciences when he is free. He is a singer and he enjoys writing. Details ISBN-13 9798391745914 Title LEAN and AGILE SERVICES Author Chukwuma Destiny Ogbonnaya Format Paperback Year 2023 Pages 172 Publisher Independently Published GE_Item_ID:142235986; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. This is because our items are shipped from different locations. Returns If you wish to return an item, please consult our Returns Policy as below: Please contact Customer Services and request "Return Authorisation" before you send your item back to us. Unauthorised returns will not be accepted. Returns must be postmarked within 4 business days of authorisation and must be in resellable condition. Returns are shipped at the customer's risk. We cannot take responsibility for items which are lost or damaged in transit. For purchases where a shipping charge was paid, there will be no refund of the original shipping charge. Additional Questions If you have any questions please feel free to Contact Us. Categories Baby Books Electronics Fashion Games Health & Beauty Home, Garden & Pets Movies Music Sports & Outdoors Toys

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