Description: Delivering Effective Social Customer Service by Martin Hill-Wilson, Carolyn Blunt Estimated delivery 3-12 business days Format Hardcover Condition Brand New Description Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. Publisher Description Social Customer Service is new. Social Media is the biggest thing happening to the customer service industry since the mid 1960s when modern day call centres were born. It is taking customers and organisations into untested ways of relating: transparently, collaboratively, instantly. The consequences of great and poor service are forever changed. Customer appetite has promoted this form of interaction to the very front of a race to understand. How do digital brands and empowered customers actually behave? Social Customer Service has become Marketings R&D lab and a listening hub for the rest of the organisation. It is now where corporate reputations are most likely to be won and lost. Delivering Effective Social Customer Service is a complete reference for achieving excellence in this new discipline. It caters to both novice and expert. It is perfect source material for service leaders and digital marketers to read together. Every CXO will recognise in the book a blueprint from which to build their next generation organisation. Even ambitious team leaders should snag a copy for instant subject matter expertise kudos! The centre of the book offers an in depth self-assessment of the competencies that matter. The book is jammed full of strategic insight, action lists, best practice tips and interviews. All the resources anyone needs to build a solid strategy and roadmap. Early adopter workshops based on the book have already taken place and will continue to be offered as another way of engaging with the books key lessons. An online resource of the reference material is also provided. Options for an online community are under consideration. This book is the first of its kind. A distillation of what has so far been collectively discovered. Then filtered and expanded through the collective experience of two leading authorities on customer service: Carolyn Blunt and Martin Hill-Wilson. Author Biography Carolyn Blunt and Martin Hill-Wilson are the top two Most Respected People in the UK Contact Centre Industry according to readers of Call Centre Helper magazine. They have collaborated to bring you this resource for social customer service at a time when many organizations are crying out for help. Carolyn Blunt is Managing Director of Real Results Training Consultancy, a people development company that specializes in contact centre customer service training. For the past decade, Carolyn has been writing, speaking and training on contact centre customer service, and has been observing the positive and negative impacts of using social media for customer service first hand. @carolynblunt Martin Hill-Wilson is a customer service and social business strategist. His company Brainfood Consulting provides customer strategy services to a range of B2B and B2C brands. Martin is also a long-tern member of the UK customer service community passing on his expertise as a keynote speaker and blogger. @martinhw Details ISBN 1118662679 ISBN-13 9781118662670 Title Delivering Effective Social Customer Service Author Martin Hill-Wilson, Carolyn Blunt Format Hardcover Year 2013 Pages 272 Edition 2nd Publisher John Wiley & Sons Inc GE_Item_ID:136209777; About Us Grand Eagle Retail is the ideal place for all your shopping needs! With fast shipping, low prices, friendly service and over 1,000,000 in stock items - you're bound to find what you want, at a price you'll love! Shipping & Delivery Times Shipping is FREE to any address in USA. Please view eBay estimated delivery times at the top of the listing. Deliveries are made by either USPS or Courier. We are unable to deliver faster than stated. International deliveries will take 1-6 weeks. NOTE: We are unable to offer combined shipping for multiple items purchased. 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Price: 28.34 USD
Location: Calgary, Alberta
End Time: 2024-12-25T06:47:08.000Z
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Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
ISBN-13: 9781118662670
Book Title: Delivering Effective Social Customer Service
Number of Pages: 272 Pages
Publication Name: Delivering Effective Social Customer Service : How to Redefine the Way You Manage Customer Experience and Your Corporate Reputation
Language: English
Publisher: Wiley & Sons, Incorporated, John
Subject: Customer Relations, General
Publication Year: 2013
Item Height: 0.8 in
Item Weight: 18.1 Oz
Type: Textbook
Author: Carolyn Blunt, Martin Hill-Wilson
Subject Area: Business & Economics
Item Length: 9.3 in
Item Width: 6.4 in
Format: Hardcover
